"First let me apologize for your less-than-perfect experience with us."
-i hope that wasn't meant to be sarcastic. i don't expect people to be "perfect", but i expect business to be at least "good". personally, i don't think any customer is obligated to have to understand the vendor's side of the story and deal with the vendor's problems sympathetically. especially if they paid money for a product that they never received. a business is a business. customers pay money for products they expect to receive and thats the bottom line. if apex'i or their distrubutors was such a nightmare to u, then why did u follow through with the order i made(without any warning), despite the fact u knew what was in store for me. if u are really apologetic, then prove it by making up for it. not by giving me a sob story. u still have not given any closure to this situation about me not receiving my order after 3 months. is it still not shipped out yet or what? "All I can do is apologize & explain, you'll either except it or not."
-"you'll either except it or not." that sounded a little harsh or blatant. don't get me more upset than i am right now. here's your answer: no. i will not except it. as for those reviews on your website, much of my motivation to do business with MVPmotorsports was influenced by what i read on the testimonials reviews. they were all about "good customer service, no negligence, and prompt delivery". all of which i have received the total opposite, including negligence. so yes, to me the testimonials were BS, or at least deceiving for that matter. Dusty, all i want is an answer. i want closure to this. i don't need an apology. i want the product that i paid for. if i cannot get any notification anytime soon, then i'll cancel the order. my email address is listed under my name so u should know who i am and what i ordered.
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22:39:41 06/15/02
